Privacy and Cookie Policies

Last Updated: June 12, 2025

Our public website address is https://repurate.co

We operate a subscription service under the domain of repurate.co and provide buyer/seller rating content on behalf of our customers via this site as well as multiple additional domains and related technology platforms.

Privacy Policy

RepuRate is committed to protecting your privacy.

This Privacy Policy applies to the information and data collected by RepuRate when you interact with us on our websites or through other channels (for example, by emailing us), and when you use our products and services. This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your personal data which includes Personal Data (as further defined herein). It also describes your choices and rights with respect to your Personal Data, including your rights of access and correction of your Personal Data. If you do not agree with this Privacy Policy, you should not use our websites or the RepuRate Platform.

RepuRate collects and processes ratings, comments, and related personal information to provide reputation scoring and profile services across our platform. In these cases, RepuRate determines the purpose and means of processing, and therefore acts as a data controller under applicable data protection laws. When users submit ratings or comments through the RepuRate platform — whether through our website, app, or embedded forms — RepuRate collects this information directly and uses it to generate public or semi-public reputation profiles. This includes processing to support fraud detection, profile moderation, scoring algorithms, and display functionality. In certain limited cases, such as when a business partner uses RepuRate’s API or embeds a rating widget on their own platform, RepuRate may act as a data processor on behalf of that partner. In these cases, the partner is the data controller and is responsible for ensuring appropriate notice, consent, and compliance with applicable privacy laws. RepuRate processes the data only as instructed by the partner and does not use it for independent purposes. We maintain strict contractual agreements and technical safeguards in such arrangements to protect user data and ensure regulatory compliance.

We update this Privacy Policy from time to time and we encourage you to review this Privacy Policy periodically. We will post any Privacy Policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email. Terms not otherwise defined in this Privacy Policy will have the meaning as set forth in our Terms of Use (available on our Website and available upon written request). For the purposes of this Privacy Policy “Personal Data” shall mean any information relating to an identified or identifiable individual where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws.

If you have any questions about this Privacy Policy or our treatment of your Personal Data, please send an email to legal_inquiries@repurate.co with the subject of Privacy and Data Protection.

Information You Provide to RepuRate

When you interact with us via our websites or use the RepuRate Platform, we may collect Personal Data and other information from you, as further described below.

When You Visit Our Websites

We collect Personal Data from you when you submit web forms or interact with our websites, for example creating/updating user accounts, using the contact form, or requesting customer support. We may ask for your email address, first and last name, telephone number, address, transaction information and other similar information. You are free to explore some of our websites without providing any Personal Data about yourself.

Account and User Information

We collect Personal Data when you sign-up for a RepuRate account, create or modify user information, set preferences, or provide any other related information to access or utilize our RepuRate Platform.

Payment Information

We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your RepuRate account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.

You may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.

Customer Testimonials

We post customer testimonials and comments on our websites, which may contain Personal Data. We obtain each customer’s consent via email or through other agreements between customers and RepuRate prior to posting the customer’s name and testimonial.

Information We Collect and Process When You Use the RepuRate Platform

Logging

When you visit our websites or when you use the RepuRate Platform, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses.

Usage Data

We collect usage data when you interact with the RepuRate Platform. We engage third-party providers to collect usage data on the RepuRate application but for the purposes of this sub-section, we only share data with these providers in an unidentified manner.

Usage data includes metrics and information regarding your use and interaction with the RepuRate Platform such as what product features you use the most, when an object is opened and closed, and how often certain features (like workflows) are triggered in your account.

Third-Party Integrations

You may connect third-party integrations to your RepuRate instance, which may ask for certain permissions to access data or send information to your RepuRate account. It is your responsibility to review any third-party integrations you authorize.

Any permission(s) granted by you, grants these third-parties access to your data, which may include (but is not limited to) granting third-party applications access to view, store, and modify your RepuRate account data.  We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to third-party applications.

Information We Collect From Other Sources

RepuRate Partners

We may receive information about you or other users of your RepuRate account from our global network of partners. We may receive this data from our deal and/or lead registration process through our partners or through our partner co-marketing agreements. For more information about our co-marketing program and how we share data with our partners please see below.

Third-Parties

We may receive information from third-party service providers, from related companies, and from our business and solution partners.

Information We Process for or in Connection with Customers

The RepuRate Platform enables the creation and sharing of ratings, comments, and identity or transaction-related information to build public or semi-public reputation profiles. In most cases, RepuRate collects this data directly from users and determines how it is stored, displayed, and used — for example, to calculate reputation scores or display reviews — and therefore acts as a data controller for such processing.

In certain cases, customers may provide RepuRate with personal data — such as names, contact information, or transaction details — via secure integrations, APIs, or embedded tools to facilitate rating requests or feedback collection. When this occurs and the customer determines the purpose and means of the processing, RepuRate may act as a data processor on their behalf. This limited processor role is governed by our Customer Terms of Service and, where applicable, a Data Processing Agreement.

RepuRate does not use customer-provided data for any independent purpose unless explicitly authorized, and any such processing is conducted solely to provide the requested services or comply with legal obligations. Customers are responsible for ensuring compliance with applicable data protection laws, including providing notice and obtaining any required consent before sharing personal data with RepuRate.

How we use your information

To Provide the Product and Services

We use the information you provide to RepuRate to deliver its products, services, and other offerings to you and others.

To Market and Promote the RepuRate Platform

We use the information you provide to RepuRate to market and promote the products, services, and other offerings. For example, we use the information, like your email, to send information or RepuRate content to you that we think may be of interest to you, and send you marketing communications relating to our business. We use this information to promote the use of our services to you and share promotional and information content with you in accordance with your communication preferences.

We may also reach out to you via telephone or SMS (message and data rates may apply) to ask about other RepuRate products or services you may be interested in. If you have a call scheduled with a RepuRate representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to decline the recording.

To Communicate with You About the Services

We use the data you provide to RepuRate when signing up for the RepuRate Platform to contact you via email, SMS or in-app notification about billing, account management, and other administrative matters. We send updates to you regarding our Customer Terms of Service or other legal agreements. We may also communicate with you about security incidents via email, SMS or in-app notification. By signing up for RepuRate with your mobile phone, you agree to receive SMS messages related to your account. Message frequency varies. You may reply STOP to unsubscribe at any time. Message and data rates may apply.

We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.

To Provide and Improve the RepuRate Platform

We use your account information and customer data to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the RepuRate Platform.

We collect data about how our products and services are used by monitoring and tracking our product users. We use this data to develop and improve our products and services.  For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in. We may share usage data externally for the purposes of this sub-section, but will only do so in an anonymized and/or aggregated manner to build and improve product features.

We also use customer data in an anonymized manner for machine learning and AI development that supports certain product features and functionality with the RepuRate Platform.

To Secure and Protect our Product and RepuRate Users

We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts and new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Terms of Use policy.

For Research and Development

We may share externally or provide other companies with statistical information about our users, but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis. For example, we may publish blog posts on trends or insights leveraging aggregated usage data.

Logging

Log files and databases are used by RepuRate to provide general statistics regarding use of the websites. For these purposes, we do link this automatically-collected data to other personal data such as name, email address, address, and phone number. We also use log files to troubleshoot and investigate security incidents.

Third Parties

We receive information from third-party service providers. We may receive and use this information from these service providers in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and an improved RepuRate Platform, like personalized communications, event promotion, and tailoring the websites or product to improve user experience.

Social Media Features

Our websites include social media features, such as the Facebook ‘like’ button and widgets, such as the share button or interactive mini-programs that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Other purposes if we obtain your consent

We may share your data with third parties for other purposes only when you give us consent to do so.

Legal Basis for Processing Personal Data (EEA and UK visitors only)

If you are a website visitor located in the European Economic Area (“EEA”) or United Kingdom (“UK”), RepuRate, LLC at the address as listed in the company’s Terms of Use is the data controller of your Personal Data. RepuRate’s Data Protection Officer can be contacted by emailing legal_inquiries@repurate.co.

Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Sharing of Information Collected

Third Parties and Service Providers

We employ other third parties and service providers to provide services on our behalf to our website visitors, our customers, and users of the product and services. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the RepuRate Platform or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and data protection policies and standards.

Partners

We may share data with trusted RepuRate partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.

Corporate Events

If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by RepuRate on the websites and the RepuRate Platform. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.

Compelled Disclosure

We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the RepuRate Platform, customer data is considered Confidential Information and you should review the Confidentiality terms in the Customer Terms of Service for more information.

Trusted Partners and Consent

RepuRate may share anonymized and aggregated data derived from user activity, such as transaction trends or ratings, with trusted third-party partners, including advertisers, market research firms, and business platforms. In limited cases, we may also share certain non-aggregated data with trusted partners to provide targeted advertisements, improve services, or conduct analytics. When such data sharing occurs, it is done under strict confidentiality agreements and for specific purposes that align with our business operations. By using RepuRate’s Services, you consent to the collection and sharing of such data as described in this policy. RepuRate does not sell personally identifiable information (PII) without your explicit consent where required by law. Users in jurisdictions with specific privacy laws, such as the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), may exercise their rights to opt-out of such data sharing by contacting us or managing their preferences in their account settings.

Information About Children

The websites are not intended for or targeted at children under the minimum age required in their respective jurisdiction, which is 16 unless otherwise specified by local law. We do not knowingly or intentionally collect Personal Data about children under the applicable minimum age. If you believe that we have collected Personal Data about a child under the minimum age in their jurisdiction, please contact us at legal_inquiries@repurate.co so that we may delete the information promptly.

Information Storage and Security

Data Storage and Security

We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures. For more on security at RepuRate, please contact us directly.

Retention of Personal Data

How long we keep information we collect about you depends on the type of information and how we collect and store it.  After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the section “How to Access & Control Your Personal Data” below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your RepuRate account.  We retain information derived from cookies and other tracking technologies for a reasonable period from the date such information was created.

The data our customers process in connection with the RepuRate Platform is retained according to RepuRate Customer Terms of Service and Data Processing Agreement.

Cookies and Related Technology

Cookies

When you visit our websites, sign up for a RepuRate account, or request more information about RepuRate, we collect information automatically using tracking technologies, like cookies and tracking pixels. For more information, please refer to our Cookie Policy.

RepuRate and our partners use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base. To find out more about how we use cookies on our websites and how to manage your cookie preferences please see our Cookie Policy.

Third-Party Tracking Technologies

The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy.

How to Access & Control Your Personal Data

Reviewing, Correcting and Removing Your Personal Data

You have the following data protection rights:

• You can request access, correction, updates, or deletion of your Personal Data, as permitted by applicable law. RepuRate may retain certain data based on its legitimate interests—such as fraud prevention, legal compliance, and maintaining the integrity of the platform’s trust system. When an account is suspended (rather than deleted), data is securely retained but no longer publicly visible, helping to preserve reputation history and prevent manipulation.
• You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
• If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your Personal Data. Contact details for data protection authorities in the EEA are available here: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

To exercise any of these rights, please contact us at legal_inquiries@repurate.co, Attention: Privacy and Data Protection Officer. We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken.

If you are a user who has interacted with a RepuRate customer (for example, by submitting a rating or receiving a rating request), and you wish to access, correct, or delete any personal data related to that interaction, please first contact the relevant RepuRate customer directly.

In most cases, RepuRate acts as a data controller for information collected through its platform, including ratings, comments, and contact details. However, in limited circumstances where our customers provide us with personal data via integration or API, RepuRate may act as a data processor on their behalf. In those cases, we will coordinate with our customer to respond to data access or deletion requests in accordance with applicable laws.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by contacting us at legal_inquiries@repurate.co, Attention: Privacy and Data Protection Officer. Customers cannot opt-out of receiving transactional emails related to their account with us or the RepuRate Platform.

Unsubscribing from Communications Sent by RepuRate Customers

In certain cases, RepuRate customers may use our platform to send rating requests or transactional communications (such as feedback invitations) to their users or contacts. These messages are the sole responsibility of the customer who initiates them. If you have received a communication from a RepuRate customer and no longer wish to receive such messages, please use the unsubscribe or opt-out method provided in the communication (e.g., an “unsubscribe” link in an email or replying “STOP” to an SMS), or contact the customer directly. RepuRate does not control our customers' own communications outside of our platform and cannot unsubscribe you from their independent marketing lists.

California Privacy Rights

Applicability

This section applies only to California consumers. For purposes of this section “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business, and the rights applicable to such residents. The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Information. RepuRate is a business, and does not sell Personal Information. We may share Personal Information with third parties if those third parties are authorized service providers or business partners who have agreed to our contractual limitations as to their retention, use, and disclosure of such Personal Information.

If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.

How We Collect, Use, and Share your Personal Information

We have collected the following statutory categories of Personal Information in the past twelve (12) months:

• Identifiers, such as name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third party sources.
• Commercial information, such as subscription records. We collect this information directly from you.
• Internet or network information, such as browsing and search history. We collect this information directly from your device.
• Geolocation data, such as IP address. We collect this information from your device.
• Financial information, such as Payment Information or financial account numbers in the process of providing you with a subscription. We collect this information from you.
• Other Personal Information, in instances when you interact with us online, by phone or mail in the context of receiving help through our help desks or other support channels; participation in customer surveys or contests; or in providing the RepuRate Platform.

The business and commercial purposes for which we collect this information are as described throughout this Privacy Policy. The categories of third parties to whom we “disclose” this information for a business purpose are also described throughout this Privacy Policy.

Your California Rights

You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

The right of access means that you have the right to request that we disclose what Personal Information we have collected, used and disclosed about you in the past 12 months.

The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.

The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.

RepuRate does not sell Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018).

How to Exercise your California Rights

You can exercise your rights yourself or you can alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your Personal Information.

Please use the contact details the the section entitled, “Your Comments and Concerns” of our Terms of Use, if you would like to:

• Access this policy in an alternative format;
• Exercise your rights;
• Learn more about your rights or our privacy practices; or
• Designate an authorized agent to make a request on your behalf.

Cookie Policy

This Cookie Policy explains how RepuRate uses cookies and similar technologies to recognize you when you visit our Websites, including www.repurate.co. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

Cookies provide a convenient feature to save you time or tell the web server that you have returned to a specific page.

Cookies set by the website owner (in this case, RepuRate) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”.  Third-party cookies enable third party features or functionality to be provided on or via the website (e.g. advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and RepuRate Platform.  For example, RepuRate keeps track of the pages you visit within RepuRate, in order to determine what portion of the RepuRate Website or RepuRate Platform is the most popular or most used. This data is used to deliver customized content and promotions within the RepuRate Website and RepuRate Platform to customers whose behavior indicates that they are interested in a particular subject area. Third parties serve cookies through our Websites for advertising, analytics and other purposes.  This is described in more detail below.

What types of cookies do we use and how do we use them?

The specific types of first- and third-party cookies served through our Websites and the purposes they perform. These cookies include:

• Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website
• Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
• Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.
• Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third-party social networking and other websites. These cookies may also be used for advertising purposes too.

Cookies used on this Website

If you would like a detailed list of the cookies currently in use on this website, including their purposes and durations, please contact us at legal_inquiries@repurate.co. We will provide you with this information promptly upon request.

Cookie Control

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided here.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As cookie controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Essential website cookies: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.